Privacy policy
Last Updated: March 2026
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date above.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us. We use this information to fulfill your orders, communicate with you, and improve our services.
What Personal Information We Collect
Contact Details: Including your name, address, phone number, and email address.
Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information: Including your username, password, and security settings if you create an account on our site.
Customer Support Information: Including the information you choose to include in communications with us.
How We Use Your Personal Information
Providing Products and Services: We use your personal information to process your payments, fulfill your orders, and arrange for shipping within the United Kingdom. We also use it to facilitate any returns and exchanges in accordance with our 30-day return policy.
Security and Fraud Prevention: We use your information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity to ensure a safe shopping environment.
Communicating with You: We use your personal information to provide you with customer support, order updates, and to improve our Services.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to power and improve our Site (including remembering your actions and preferences), run analytics, and better understand user interaction with our Services. For full details on how Google uses data when you interact with our website, please review Google's Business Data Responsibility Site.
How We Disclose Personal Information
We may disclose your personal information to third parties for contract fulfillment and legitimate business purposes, such as:
Vendors and Service Providers: Such as payment processors (to handle secure transactions) and shipping partners (to deliver your kids toys orders within the United Kingdom).
Business Partners: To provide services, analytics, and legitimate operational support.
Legal Obligations: To comply with applicable UK laws, regulations, or valid legal requests.
Children's Data
While Kwfayz sells kids toys, our products are intended for purchase by adults. We do not knowingly collect personal information directly from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request deletion.
Security and Data Retention
We implement appropriate technical and organizational security measures to protect your data (including standard SSL encryption). However, no method of transmission over the internet is 100% secure. We retain your personal information only for as long as necessary to provide you with services and fulfill legal and financial requirements.
Your Rights
Under the UK GDPR, you have specific rights regarding your personal data, including the right to access, rectify, delete, or restrict the processing of your personal information. You may exercise any of these rights by reaching out to us using the contact details below.
Contact Information
For any questions regarding our privacy practices, your rights, or to submit a data request, please reach out to our support team:
Store Name: Kwfayz
Operated by: SANATY LTD
Company ID: 17236111
Address: 25 Bridge Street Row, Chester, CH1 1NW, United Kingdom
Email: help@kwfayz.com
Phone: +447537189775
Customer Service Hours: Monday–Friday, 09:00–18:00 (London Time)