Frequently Asked Questions
Frequently Asked Questions
How can I contact customer support?
You can reach us via our Contact Page, call +447537189775, or email help@kwfayz.com. We are available Monday–Friday, 09:00–18:00 London Time.
Where do you ship to?
We ship exclusively within the United Kingdom. We do not offer international shipping at this time.
What are the shipping costs?
We offer FREE shipping on all UK orders. No hidden fees and no minimum order required.
How long will it take to get my order?
Order cutoff time: 17:00 London Time
Handling time: 1–2 business days (Monday to Friday)
Transit time: 4–7 business days (Monday to Friday)
Total estimated delivery: 5–9 business days
Is my payment data safe with you?
Yes. All transactions on kwfayz.com are protected with SSL encryption and processed through secure payment providers. We do not store your full payment details.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.
How long do I have to return an item?
We offer a 30-day no-questions-asked return window from the date of delivery, with £0 restocking fee.
Where is my order?
Once your order ships, you will receive a tracking email. If your order hasn’t arrived within 3 business days after the expected delivery time, contact us at help@kwfayz.com and we will assist you immediately.
Contact Information
Store Name: Kwfayz
Operated by: SANATY LTD
Company ID: 17236111
Address: 25 Bridge Street Row, Chester, CH1 1NW, United Kingdom
Email: help@kwfayz.com
Phone: +447537189775
Customer Service Hours: Monday–Friday, 09:00–18:00 (London Time)